Refund Policy

Last Updated: 17th July 2026

Customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return or refund subject to the conditions below.

Eligibility

To be eligible for a return:

• Items must be returned within 14 days of delivery.
• Products must be unused, unopened, and in their original packaging.
• Proof of purchase is required.

Non-Refundable Items

The following items are not eligible for return or refund unless defective or incorrectly supplied:

• Opened skincare, cosmetic, beauty, or personal care products
• Gift cards
• Promotional or clearance items
• Samples and complimentary products

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery. We may request photographs of the product and packaging for verification.

Refund Processing

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to the original payment method within 7–14 business days, depending on your bank or payment provider.

Return Shipping

Unless the return is due to our error, customers are responsible for return shipping costs.

Contact

For return requests, please contact:
Email: info@daeyang-global.com